Privacy Policy

We collect and use personal information to deliver and manage services in line with the APPs. Read our full Privacy Policy.

What personal information we collect

We may collect:

Identity & contact details: name, business name, email, phone, address, job title.
Service information: site access instructions, appliance lists, test history, certificates, service preferences.
Billing details: purchase orders, invoices, payment status (we do not store full card details if you pay online via a PCI-compliant provider).
Website data: IP address, device/browser type, pages viewed, referral source, and cookies/analytics data.
Communications: enquiries, quotes, service bookings, emails, call notes, SMS.

If you provide us with personal information about someone else (e.g., a site contact), you must ensure you are authorised to do so and refer them to this Policy.

How we collect your information

Directly from you: online forms, phone, email, SMS, in-person visits.
Automatically: when you browse our website (cookies and analytics).
From third parties: trade partners, facility managers, marketplaces, or where you have consented.

Why we collect and use your information

We use personal information to:

Provide quotes, bookings, onsite testing & tagging, and compliance certificates.
Maintain service records and schedule reminders for re-testing cycles.
Communicate about jobs, safety notices, and service updates.
Issue invoices and manage accounts.
Improve our website, services, and customer experience.
Meet legal, regulatory, and insurance obligations.

We will only use your information for these purposes or related purposes you would reasonably expect, or otherwise with your consent.

Marketing communications

We may send emails or SMS about reminders, service updates, or promotions. You can opt out at any time using the unsubscribe link or by contacting us (see Section 11).

Disclosure to third parties

We may share personal information with:

Service providers: scheduling, certificate/reporting tools, email/SMS platforms, payment processors, accounting software, IT/hosting.
Compliance/insurance: auditors, insurers, regulators, or where required by law.
Business partners/subcontractors: where necessary to deliver your service.

We require these parties to handle personal information securely and only for the purpose provided.

Overseas disclosure

Some providers (e.g., cloud hosting, email, analytics) may store data on servers located outside Australia. Where reasonably practicable, we take steps to ensure such providers comply with standards comparable to the APPs.

Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, and analyse usage (e.g., Google Analytics). You can control cookies via your browser settings; however, disabling them may affect site functionality.

Data security

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we strive to protect your data, no method of transmission or storage is completely secure.

Access and correction

You may request access to, or correction of, your personal information. We will respond within a reasonable time and may ask to verify your identity. If we cannot grant access or make a requested correction, we will explain why (subject to legal exceptions).

10. Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law (e.g., record-keeping and tax obligations). We securely destroy or de-identify information when no longer needed.

For privacy questions, access/correction requests, or complaints, contact:

Privacy Officer
[Site Safe Test & Tag Pty Ltd]
Email: [privacy@sitesafetestandtag.com.au]
Phone: [03] [xxxx xxxx]
Postal: [PO Box or Street Address], [Suburb] VIC [Postcode]

Complaints

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our services constitutes acceptance of the updated Policy.